Terms of Service

Please read these terms carefully before using our website or placing an order.

Overview

This website is operated by Suzhou Zhoumingfei E-commerce Co., Ltd., referred to throughout these Terms as “Annakoo,” “we,” “us,” or “our.” The term “Service” refers to your use of our website and the purchase of our handcrafted, Made-to-Order formal wear. By visiting our website, placing an order, or using our services, you agree to be bound by these Terms of Service.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws or regulations in your jurisdiction.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason permitted by applicable law. You understand that certain information or content, excluding payment card information, may be transferred through networks using encrypted or secure transmission methods. Payment information is handled through secure payment processing systems and is protected using appropriate encryption and security measures.

Section 3 — Accuracy, Completeness and Timeliness of Information

We make reasonable efforts to keep the information presented on our website accurate and current. However, occasional typographical errors, inaccuracies, or omissions may occur. Because many of our garments are handcrafted and tailored, minor differences may occur between measurements provided by customers and the finished garment. A measurement difference of approximately 1 inch (2.5 cm) may occur as part of the handmade production process.

Section 4 — Modifications to the Service and Prices

Product prices, availability, descriptions, and other information may be updated from time to time. We reserve the right to modify, suspend, or discontinue any part of the Service where permitted by applicable law. Changes to prices will not affect orders that have already been accepted unless otherwise required by law.

Section 5 — Products and Services

Certain products and services may be available exclusively through our website. Annakoo is a specialized tailoring studio based in Suzhou, China, and many of our gowns are Made-to-Order.

Because Made-to-Order garments are prepared specifically for production after an order is placed, return and exchange eligibility may differ from standard retail products. Please review our Return Policy before completing your purchase. Any applicable return period, conditions, exclusions, or procedures stated in that policy will apply to your order.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse or cancel an order where permitted by applicable law. You agree to provide current, complete, and accurate billing, shipping, contact, and account information for all purchases made through our store. You are responsible for promptly updating your information when changes occur.

Section 7 — Optional Tools

We may provide access to third-party tools or services that we do not operate or control. Such tools may be provided on an “as available” basis. Your use of optional third-party tools is subject to the applicable terms and conditions of those providers.

Section 8 — Third-Party Links

Our website may contain links to third-party websites or services. These websites are operated independently from Annakoo, and we are not responsible for their content, policies, products, services, or practices. You should review the terms and privacy policies of any third-party website before using it or providing information to it.

Section 9 — User Comments, Feedback and Other Submissions

If you voluntarily submit comments, feedback, suggestions, photographs, ideas, or other materials to us, you grant us permission to use, reproduce, edit, publish, and distribute that content for legitimate business and promotional purposes, subject to applicable law and our Privacy Policy.

Section 10 — Personal Information

Your submission of personal information through our store is governed by our Privacy Policy. We take reasonable measures to protect personal information and use appropriate security practices when handling customer data.

Section 11 — Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other details. We reserve the right to correct such information and update the website when necessary.

Section 12 — Prohibited Uses

You may not use our website or its content for any unlawful purpose, to violate or infringe upon intellectual property rights, to submit false or misleading information, or to interfere with the security or proper operation of the website.

Section 13 — Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of our Service will always be uninterrupted, timely, secure, or error-free. To the extent permitted by applicable law, Annakoo and Suzhou Zhoumingfei E-commerce Co., Ltd. shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or our Service. Nothing in these Terms limits any rights or remedies that cannot legally be excluded or limited.

Section 14 — Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Annakoo and Suzhou Zhoumingfei E-commerce Co., Ltd. from claims, liabilities, damages, or expenses arising from your violation of these Terms or your unlawful use of the website.

Section 15 — Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will remain in full force and effect.

Section 16 — Termination

The obligations and liabilities incurred by the parties before termination will survive termination where their nature requires them to continue. We may suspend or terminate access to the Service where permitted by applicable law.

Section 17 — Entire Agreement

These Terms of Service, together with our other policies and operating rules posted on this website, constitute the agreement between you and us concerning your use of the Service and your purchases from our store.

Section 18 — Governing Law and Shipment Duties

These Terms of Service and any separate agreements between you and Annakoo shall be governed by and construed in accordance with the laws of the People's Republic of China, except where applicable law requires otherwise.

Orders are shipped from our studio in Suzhou, China. Depending on the destination country or region, customers may be responsible for applicable import taxes, customs duties, brokerage charges, or other fees imposed by local authorities. Such charges are generally outside our control and may be collected separately by the relevant customs authority or carrier.

Business Information

Registered Name: Suzhou Zhoumingfei E-commerce Co., Ltd.

Address: Room 3122, 3rd Floor, No. 606 Renmin Road, Gusu District, Suzhou, Jiangsu, 215100, China

Email: info@annakoo.com