Terms & Conditions

OVERVIEW

This website is operated by Suzhou Zhoumingfei E-commerce Co., Ltd. (hereinafter “Annakoo,” “we,” “us,” or “our”). Throughout the site, the term “Service” refers to the use of our website and the purchase of our handcrafted, Made-to-Order formal wear. By visiting our site and/or purchasing from us, you agree to be bound by the following terms and conditions.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted; however, credit card information is always encrypted during transfer over networks via Secure Socket Layer (SSL) technology.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. As our products are handcrafted and tailored, a manual measurement margin of up to 1 inch (3cm) is standard and acknowledged by the customer.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. As a specialized tailoring studio based in Suzhou, China, most of our gowns are Made-to-Order and subject to return only according to our 14-day Return Policy.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools which we neither monitor nor have any control over. Any use by you of optional tools is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third-parties. We are not liable for any harm or damages related to the purchase or use of goods or services made in connection with any third-party websites.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send creative ideas, suggestions, or proposals, you agree that we may, at any time, without restriction, edit, copy, publish, and distribute them.

SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy, which utilizes advanced encryption to ensure data safety.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, and shipping transit times.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to infringe upon our intellectual property rights, or to submit false or misleading information.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, or error-free. In no case shall Annakoo or Suzhou Zhoumingfei E-commerce Co., Ltd. be liable for any injury, loss, or claim arising from your use of the service.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless Annakoo and our parent, subsidiaries, and partners from any claim or demand made by any third-party due to your breach of these Terms of Service.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us.

SECTION 18 - GOVERNING LAW AND SHIPMENT DUTIES

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the People's Republic of China. All orders are shipped from our studio in Suzhou, China, and customers are responsible for all applicable import taxes and customs duties.

• Registered Name: Suzhou Zhoumingfei E-commerce Co., Ltd.

• Address: Room 3122, 3rd Floor, No. 606 Renmin Road, Gusu District, Suzhou, Jiangsu, 215100, China

• Email: info@annakoo.com