Privacy Policy

At Annakoo, operated by Suzhou Zhoumingfei E-commerce Co., Ltd., we are committed to protecting the privacy and security of our global customers. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from www.annakoo.com.

1. Information We Collect

When you visit Annakoo, we collect certain information necessary to process your custom orders:

• Personal Identifiers: Name, shipping address, billing address, and email address.

• Order Details: Specific measurements and style preferences for your Made-to-Order garments.

• Device Information: IP address, time zone, and cookies to improve your shopping experience.

2. How We Use Your Information

We use your data strictly to fulfill the services we provide:

• To process payments and arrange for shipping via global carriers like DHL, FedEx, or UPS from our studio in Suzhou, China.

• To communicate with you regarding your order status or custom tailoring requirements.

• To screen our orders for potential risk or fraud to ensure a secure shopping environment.

3. Data Security & Payment Processing

Your security is our priority.

• SSL Encryption: All sensitive data is transmitted via Secure Socket Layer (SSL) technology.

• Secure Payments: We do not store your full credit or debit card information on our servers. All transactions are processed through secure, PCI-compliant gateways including PayPal, Visa, MasterCard, Discover, and American Express.

4. Sharing Your Personal Information

We only share your personal information with trusted third parties who help us operate our business:

• Logistics Partners: We share your address and phone number with shipping carriers to deliver your handcrafted items.

• Compliance: We may share information to comply with applicable laws and regulations in the People's Republic of China or to respond to a lawful request for information.

5. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us at info@annakoo.com.

6. Contact Us

For more information about our privacy practices, please contact our data protection officer: Suzhou Zhoumingfei E-commerce Co., Ltd. Room 3122, 3rd Floor, No. 606 Renmin Road, Gusu District Suzhou City, Jiangsu Province, 215100, China Email: info@annakoo.com