Privacy Policy

Privacy Policy

Your privacy and the security of your personal information matter to us.

At Annakoo, operated by Suzhou Zhoumingfei E-commerce Co., Ltd., we respect the privacy of our customers and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, request a customized garment, or contact us, and how that information is used and protected.

1. Information We Collect

We collect information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and operate our website.

• Personal Information: Your name, email address, shipping address, billing information, and other contact details provided when you place an order or contact us.
• Order Information: Details about the products you purchase, including measurements, sizing information, garment preferences, and other information needed to make or fulfill a made-to-order garment.
• Device and Usage Information: Information such as IP address, browser type, device information, approximate location, time zone, and information collected through cookies or similar technologies.

2. How We Use Your Information

We use personal information only for legitimate business purposes related to providing our products and services. Depending on the circumstances, we may use it to:

• Process and fulfill orders, including made-to-order and customized garments.
• Process payments and arrange delivery through appropriate payment providers and shipping carriers.
• Communicate with you about your order, measurements, delivery, returns, or customer service requests.
• Maintain and improve our website, products, and customer experience.
• Help detect, prevent, and investigate fraud, unauthorized transactions, or other misuse of our services.
• Comply with applicable legal and regulatory requirements.

3. Payment and Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

• Secure Transmission: Information transmitted through our website may be protected using industry-standard security technologies, including SSL/TLS encryption where supported.
• Payment Information: Payment transactions are handled by third-party payment providers. We do not intentionally store your full payment card number on our own systems when the payment provider processes the transaction directly.
• Payment Providers: Depending on availability and your selected payment method, transactions may be processed through providers such as PayPal or major card networks including Visa, Mastercard, Discover, and American Express.

4. When We Share Personal Information

We do not sell your personal information. We may share information with service providers when it is reasonably necessary to operate our business and provide the services you request.

• Payment Providers: Information required to process and verify payments may be provided to the payment service you select.
• Shipping and Delivery Partners: We may provide necessary delivery information, such as your name, address, and contact details, to shipping and logistics providers so your order can be delivered.
• Service Providers: Certain third-party providers may process information on our behalf for website hosting, technology, customer support, analytics, fraud prevention, or other operational purposes.
• Legal Requirements: We may disclose information when required by applicable law, regulation, court order, or other lawful governmental request.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain essential website functions, understand how visitors use the site, improve performance, and support relevant website features. You may be able to manage cookie preferences through your browser or available website settings. Disabling certain cookies may affect some website functions.

6. International Customers and Data Transfers

Annakoo serves customers internationally. Depending on where you live and how our services are operated, your information may be processed or transferred to service providers in countries other than your own. We take reasonable steps to ensure that information is handled appropriately and in accordance with applicable requirements.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights relating to your personal information, including the right to request access, correction, deletion, restriction, or other forms of control over your information.

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain appropriate business and financial records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and the reason it was collected.

9. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate authorization. We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements. Any updated version will be published on this page with the revised information.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact us:

Company: Suzhou Zhoumingfei E-commerce Co., Ltd.

Address: Room 3122, 3rd Floor, No. 606 Renmin Road, Gusu District, Suzhou, Jiangsu, 215100, China

Email: info@annakoo.com